Refund Policy

1. No Refunds

All subscription payments to RecruitX AI are final and non-refundable. This applies to monthly and quarterly billing cycles, Pro and Team/Agency plans, and additional seats purchased on the Team plan. We do not offer refunds, in full or in part, for:

• Unused time remaining in a billing period after cancellation.
• Downgrading from a higher plan to a lower one mid-cycle.
• Dissatisfaction with product features, AI accuracy, or scoring results.
• Failure to use the plan's included usage within a billing period.
• Accounts suspended or terminated for violation of the Terms and Conditions.

2. What Happens Instead

• Cancellation. You can cancel your subscription at any time, and you will retain full access to your plan through the end of the period you already paid for, with no further charges after that. This is the mechanism for stopping future payments, not a refund of past ones.
• Downgrade. You may downgrade from Team to Pro, or from Pro to Free, at any time; the downgrade takes effect at the start of your next billing period, and you keep your current plan's access through the end of the period already paid for.

3. Billing Errors

This no-refund policy does not apply to genuine billing errors, such as a duplicate charge caused by a technical fault or an incorrect amount charged due to our error. If you believe you were charged incorrectly, contact us at piyush@recruitkaro.live within 30 days of the charge, and we will investigate and correct any confirmed error, which may include a credit or a reversal of the erroneous charge specifically. This is a correction of a mistake, not an exception to the no-refund policy for voluntary cancellations or dissatisfaction.

4. Chargebacks

Initiating a chargeback or payment dispute with your bank or card issuer instead of contacting us first may result in immediate suspension of your account while the dispute is resolved. We encourage you to contact piyush@recruitkaro.live before filing a chargeback, since most billing concerns can be resolved directly and faster that way.

5. Legal Exceptions

Where applicable law in your jurisdiction mandates a right to a refund or cooling-off period that cannot be waived by agreement, this policy applies to the fullest extent permitted by that law, and nothing here is intended to override a legally mandated consumer right that cannot be contractually excluded.

6. Contact

Billing questions: piyush@recruitkaro.live.